Shipping policy

SHIPPING POLICY

Last updated: August 23, 2026

This policy explains how Bebelo Skin prepares and ships U.S. orders, how delivery charges are calculated, and what customers should do if an order is delayed, damaged, lost, or returned.

Service Area

Bebelo Skin currently ships to eligible addresses within the United States. We are unable to accept international orders at this time.

Delivery options for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO locations may be restricted by carrier availability. The methods available for a specific address will be presented at checkout.

Processing Before Shipment

Most orders are verified, packed, and dispatched within 1–2 business days after payment authorization.

Business days are Monday through Friday, excluding federal holidays. An order submitted during a weekend or holiday will begin processing on the following business day.

Payment reviews, inventory confirmation, address verification, or increased order volume may occasionally extend this period.

Delivery Options and Fees

Eligible U.S. customers may choose from the following shipping services:

Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99

Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more

Express Shipping: 2–3 business days — $15.00 USD

Shopify determines price-based shipping eligibility from the qualifying merchandise subtotal after discounts and before taxes.

Express Shipping only changes carrier transit time and does not eliminate the normal 1–2-business-day processing period.

Applicable taxes, including taxes on shipping charges when required, will be calculated and displayed during checkout.

Expected Arrival

The estimated total time between placing an order and receiving it is:

Standard Shipping: approximately 4–7 business days

Express Shipping: approximately 3–5 business days

These estimates are not guaranteed delivery dates. Weather events, carrier congestion, holidays, emergencies, or other circumstances beyond our reasonable control may affect delivery.

Order Updates and Tracking

Customers will receive an order confirmation using the email address supplied at checkout.

After the package is dispatched, a shipping confirmation with available tracking information will be sent. Tracking activity may take up to 48 hours to appear in the carrier’s system.

Some orders may be divided into separate shipments. Each package may have its own tracking number and expected delivery date.

Address Corrections

Customers are responsible for providing a complete and accurate delivery address, including apartment, suite, unit, or access information where applicable.

Please contact Bebelo Skin immediately if an address needs to be corrected. We will attempt to make the change before dispatch, but we cannot guarantee changes after processing begins.

Once a package has been transferred to the carrier, address changes may need to be requested directly from the carrier. Reshipping or correction fees may apply if inaccurate customer-provided information caused the problem.

Changes and Cancellations

Requests to modify or cancel an order should be submitted without delay. A request cannot be guaranteed once fulfillment has started.

Orders already accepted by the carrier cannot be canceled. Any eligible return after delivery will be handled according to the Bebelo Skin Return and Refund Policy.

Failure to Ship Within the Stated Time

If Bebelo Skin cannot ship an order within the promised timeframe, we will notify the customer and provide a definite revised shipping date when available.

The customer may agree to the revised date or cancel the unshipped order for a full and prompt refund to the original payment method. If we cannot provide the required notice or obtain consent to an additional delay when legally required, the affected order will be canceled and refunded.

Carrier Delays and Lost Orders

A carrier delay may occur after dispatch. Although we do not directly control carrier operations, Bebelo Skin will assist customers with reasonable shipment inquiries and claims.

Please contact us if tracking remains inactive for an unusual period or the package appears lost. If the carrier confirms a loss, we will provide an appropriate replacement or refund based on the investigation, order circumstances, and applicable law.

Delivered but Not Found

If tracking indicates delivery but the package cannot be located, customers should:

Review the shipping address on the order confirmation.

Check the mailbox, entrances, secure areas, household members, neighbors, or building management.

Wait up to 48 hours because carriers may sometimes update tracking before final delivery.

Ask the carrier for available delivery confirmation.

If the shipment is still missing, contact Bebelo Skin with the order number so we can review the available resolution options.

Damaged, Incorrect, or Incomplete Delivery

Please inspect the package promptly. If an item arrives damaged, incorrect, or missing, contact us as soon as reasonably possible.

Include the order number, a clear description of the issue, and photographs of the product, packaging, and shipping label when available. Please retain all packaging materials while the matter or carrier claim is reviewed.

Approved cases will receive a replacement, refund, or other appropriate remedy consistent with our Return and Refund Policy and applicable consumer law.

Packages Returned to Sender

A shipment may be returned because of an incomplete address, unsuccessful delivery attempts, refusal, or failure to collect it.

When a package is returned, we will contact the customer regarding available reshipment or refund options. Additional shipping costs may apply if the return resulted from inaccurate customer-provided information or failure to receive the shipment.

Original shipping fees may be non-refundable unless the return was caused by our error or reimbursement is required by law.

Returns and Refunds

The Bebelo Skin Return and Refund Policy governs return eligibility, exchanges, refunds, and return-shipping procedures.

This Shipping Policy does not limit any non-waivable consumer rights. Applicable law will control if it conflicts with any provision stated here.

How to Contact Us

For assistance with an order or shipment, please contact:

Trade name: Bebelo Skin

Email: support@bebelobeauty.com

Address: 12537 Jalepeno Pl, Chino, CA 91710, United States

Phone: +1 (617) 331-8792